Sonterra
 
Sonterra Property
Owners Association
19210 Huebner Road
San Antonio, Texas 78258
210-490-9481

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> Sonterra Patrol
 
 
 

Types of Service Provided by the Sonterra Courtesy Officers
 
Adding Temporary Guests and Contractors
If you are expecting a visitor or contractor please call the Sonterra control center at 210-490-1158 prior to their arrival. Courtesy officers can add a temporary guest for a 48 hour period. By adding the guest on your list in advance you will prevent the courtesy officer from calling you and this will expedite entry for your guest.
 
Adding A Guest Permanently
 By calling the Property Owner’s Association (POA) at 210-490-9481 a resident can add a guest or contractor to their permanent list. Courtesy patrol cannot add a guest permanently.
 
Resident’s Callbox Codes
The Property Owner’s Association will add your name to the callbox and provide a 3 digit code that you can give to your guests and contractors. When the 3 digit code is used it will ring directly to your home or cell phone number. Encourage your guests and contractors to call your home by using your code rather than contacting the control center.
 
Identification After Dark Check
Courtesy patrols will stop individuals walking on Sonterra streets after dark. The patrol will confirm the individuals as residents or verify the validity of their presence.
 
Unsecured Vehicles
For vehicles clearly unsecured the resident will be notified; example: windows open, doors open, tailgates open, valuables are visible, etc. If the courtesy officer is unable to contact the resident a courtesy slip will be left on the vehicle.
 
Denied Entry
Courtesy officers will verify guests and contractors that call control from the call boxes. If control cannot verify the person at the gate then they will have to leave until the resident contacts control to verify the person. A denied entry form is completed on anyone that is denied.
 
Contractor Hours
Contractor hours are as follows:  November 0700-1800 (7am-6pm) December-February 0700-1700 (7am-5pm) March 0700-1800 (7am-6 pm) and April-October 0700-1830 (7am-6:30pm) No contractors are allowed to work on Sundays or certain holidays unless it is an emergency. On Saturdays contractor hours are from 0800-1700 (8am-5pm). If contractors are seen or reported working after hours and it is not an emergency the contractors will be escorted off property. Residents are encouraged to contact the Control Center at 210-490-1158 prior to a guest’s arrival. The expected guest will be allowed entry for a 48 hour period of time.
 
Away From Home Requests
Upon the resident’s request, courtesy patrols will monitor the resident’s home while the resident is away. Please call the control center at 210-490-1158 or 210-490-1159 to provide the information the courtesy officer needs.
 
Parties
For parties of 50 or more people in attendance the resident will be responsible for the cost of providing a courtesy officer at the entrance to the subdivision to allow the guests access.
 
Broken Sprinkler
Courtesy officer will notify a resident of a broken sprinkler so the water can be turned off and   the resident will be aware of the problem. In the event the control center is unable to reach the resident the location of the broken sprinkler will be flagged and a courtesy slip will be left on their front door notifying the resident of the broken sprinkler.
 
Radio Frequency Identification Tags
Residents must schedule an appointment with the POA to have their radio frequency identification tags installed on their vehicle. A courtesy officer will be sent to the resident’s home to put the tag on the vehicle.
 
Garage Doors
If courtesy patrol notices an open garage door, the control center will call the resident to notify them. If the control center is unable to contact the resident a courtesy slip will be left at the house.
 
Unleashed/Lost Pets
Courtesy patrols are only allowed to pick up dogs. If the dog barks, growls, or will not go to the patrol, the dog will not be picked up. A citation will be issued for a loose dog. The Control center will hold dogs up to 3 days then animal control will be called.
 
EMS, Fire Dept. and SAPD
Courtesy patrol is dispatched any time EMS, Fire Dept., or SAPD is seen entering the subdivision. When the control center receives a call from the callbox from any of these agencies they are let in without delay.
 
Gate and Callbox Malfunctions
When a gate or callbox malfunction occurs courtesy patrol will be dispatched to the gate and will remain there until it is repaired to help residents and guests gain access to the subdivision. The Control center will call Sonterra Maintenance to repair the malfunction.
 
18 Wheelers
Courtesy patrol is dispatched to escort 18 wheelers into the subdivisions to make sure no damages occur to Sonterra property.
 
House Alarms
When residents set up their alarm service the control center can be listed as a contact. If an alarm goes off the resident is notified and then the control center is notified. Courtesy patrols will be dispatched to the address of the alarm. Patrol will do a perimeter check of the property and wait for SAPD to arrive. The control officer will contact the resident. If no contact is made courtesy patrol will leave a courtesy slip at the door to notify the resident. Patrols do not enter the resident’s home.
 
Gate Runners
Courtesy patrol will be dispatched by the control center if a vehicle is seen entering without being verified. Courtesy patrol will be given the best description of the vehicle. Patrol will locate the address where the gate runner is and verify them with the resident. If a vehicle enters through the exit gate, patrol will locate that vehicle, verify them, and escort them off property and show the driver how to use the callbox.
 
Solicitors
Solicitors are not allowed on Sonterra property. If a solicitor is seen entering or a resident reports a solicitor in their subdivision patrol will be dispatched and escort the solicitor off   Sonterra property.
 
Packages and Newspapers
Courtesy officers are not allowed to accept or hold packages for anyone. If you are going out of town please cancel you newspaper. If courtesy patrol notices a house with several newspapers visible they will move the papers out of site.
 
Parking Violations
Courtesy officers will enforce parking restrictions requiring parking on only one side of the street   to ensure that emergency vehicles can get through. If a vehicle is facing on-coming traffic, parked on the curb, parked on the sidewalk, or parked on the grass patrol will try to locate the owner of the vehicle to have it moved. If patrol is unable to locate the owner a courtesy slip will be left on the vehicle.
 
On Street Parking Overnight
Sonterra residents are not allowed to park their vehicles on the street between the hours of 10pm-6am. Patrol will issue a citation for a resident parked on the street overnight. 
 
Sonterra Decals
All residents are required to have a Sonterra Decal on the front and back of all vehicles that they own. If a resident does not have the Sonterra Decals courtesy patrol will ticket the resident.
 
Property Managers
If you want someone else to be allowed to verify guests you will have to contact the POA at 210-490-9481 and list that person as your property manager. Please give a phone number for that person.
 
Questions or Complaint Calls
Courtesy officer will answer all complaints and concerns brought to our attention.  If you see anything suspicious or out of the ordinary please call the control center at 210-490-1158 and report it. If you have any questions call control and we will do our best to assist you.