FAQ - Frequently Asked Questions
If
information you are looking for is not located here, please email
the POA so that additions and changes may be made. Input from you makes
this website better for all who use it.
- What is a homeowner's
association?
- Who is my Home
Owners' Association?
- What is the Board of Directors?
- How can I contact the
Board of Directors?
- What are the Bylaws?
- What are the CC&R's?
- How do I get
approval for home improvements?
- Who is our management
company?
- Are above ground pools
allowed?
- How do I update my
guest list?
- What happens if I don't pay
my assessment?
- When does BFI pick up refuse?
- What are the restrictions
regarding parking vehicles on the neighborhood streets?
- What are the General Rules and Penalties for Violations?
- What is the Policy as it relates to delinquencies?
Q: What is a homeowner's association?
A: It is a non-profit corporation registered with the State and
managed by a duly elected Board of Directors. Its purpose is to maintain all
common areas and to govern the community in accordance with the provision of
the legal documents: CC&R's, Bylaws, and Articles of Incorporation. The
governing legal documents for the association may be viewed on-line within
the Documents menu selection of this site. The corporation is financially
supported by all members of the homeowners association. Membership is both
automatic and mandatory.
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Q: Who is my homeowner's association?
A: Depending on what neighborhood you are in, you may have Sonterra POA and\or Stone Oak POA. And both operate out
of the same office.
210-490-9481
210-
For a listing of all Stone Oak related Home Owner Associations please click here
Q: What is the
Board of Directors?
A: The Homeowner's Association is a corporation and therefore a
governing body that is required to oversee its business. The Board of
Directors is elected by the homeowners, or as otherwise specified in the
bylaws. The limitation and restrictions of the powers of the Board of
Directors is outlined in the Association governing documents found by
accessing from the "Documents" menu.
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Q: How can I
contact the Board of Directors?
A: You have three ways of contacting any member of the Board of
Directors:
Email: Board of Directors
Postal Mail: Sonterra Stone Oak POA,
Telephone: 210-490-9481; 210-490-1391(fax)
(All Board Members are listed in
the phone book as well as on this webpage
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Q:
What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the non-profit
corporation. The Bylaws define the duties of the various offices of the Board
of Directors, the terms of the Directors, the membership's voting rights,
required meetings and notices of meetings, and the principal office of the
Association, as well as other specific items that are necessary to run the
Association as a business. The Bylaws for the association may be viewed
on-line by accessing from the "Documents" menu.
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Q: What are the
CC&R'S?
A: The Covenants, Conditions and Restrictions (CC&R's) are the
governing legal documents that set up the guidelines for the operation of the
planned community as a non-profit corporation. The CC&R's were recorded
by the County recorder's office of the County in which the property is
located and are included in the title to your property. Failure to abide by
the CC&R's may result in a fine to a homeowner by the Association. The
governing legal documents for the association may be viewed on-line by
accessing from the "Documents" menu.
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Q: How do I get approval for home
improvements?
A: All plans for home improvements, additions, major landscaping and
pool installation as well as new home plans must be submitted to the
Architectural Review Committee for approval. Submittal forms can be
obtained at The Management Company at Stone Oak-Sonterra,
Inc. office (490-9481).
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Q: Who is our
management company?
A: The Management Company at Stone Oak-Sonterra,
Inc. is a non-profit management company owned by the Stone Oak POA and Sonterra POA, and its sole purpose is the managerial duties
of these two Associations.
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Q: Are above
ground pools allowed?
A: NO! The deed restrictions are very explicit about this. Above
ground pools are not allowed. The Board of Directors and Architectural
Control Committee have no latitude on this. Above ground pools are not
allowed.
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Q: How do I
update my guest list?
A: You can come to the POA office at 19210 Huebner Rd. suite 100 between
8 am and 5 pm Mon-Thu and 8 am and 5 pm on Friday, or email us your changes ldeleon@mgmtco.com. Let us know via
email if you’d like to be granted access to your database information through
HomeZone.
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Q: What happens
if I don't pay my assessment?
A: The maintenance and management services incurred by the Association
are dependent upon timely receipt of the assessments due from each homeowner.
Late payments will result in a late charge.
Payments are due on the first day of the first month of each quarter
and are considered late if not paid before the first day of the second month
of each quarter.
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Q: When does BFI
pickup refuge?
A: Twice a week, Wednesday and Saturday, with Saturday being recycle
pickup as well. Each residence is allowed 5 bags of refuse, no more than 40
lbs. each, per pick up day.
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Q: What are the
restrictions regarding parking vehicles on the neighborhood streets?
A: On-street parking by residents is prohibited and will result in citations
and monetary penalties.
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