FAQ - Frequently Asked Questions
If information you are looking for is not located here, please email the POA so that additions and changes may be made. Input from you makes this website better for all who use it.
- What is a homeowner's association?
- Who is my Home Owners' Association?
- What is the Board of Directors?
- How can I contact the Board of Directors?
- What are the Bylaws?
- What are the CC&R's?
- How do I get approval for home improvements?
- Who is our management company?
- Are above ground pools allowed?
- How do I update my guest list?
- What happens if I don't pay my assessment?
- When does BFI pick up refuse?
- What are the restrictions regarding parking vehicles on the neighborhood streets?
- What are the General Rules and Penalties for Violations?
- What is the Policy as it relates to delinquencies?
Q: What is a homeowner's association?
A: It is a non-profit corporation registered with the State
and managed by a duly elected Board of Directors. Its purpose is to
maintain all common areas and to govern the community in accordance
with the provision of the legal documents: CC&R's, Bylaws, and
Articles of Incorporation. The governing legal documents for the
association may be viewed on-line within the Documents menu
selection of this site. The corporation is financially supported by
all members of the homeowners association. Membership is both
automatic and mandatory.
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Q: Who is my homeowner's association?
A: Depending on what neighborhood you are in, you may have
Sonterra POA and\or Stone Oak POA. And both operate out of the same
office.
210-490-9481
210-
For a listing of all Stone Oak related Home Owner Associations please click here
Q: What is the Board of Directors?
A: The Homeowner's Association is a corporation and
therefore a governing body that is required to oversee its business.
The Board of Directors is elected by the homeowners, or as otherwise
specified in the bylaws. The limitation and restrictions of the
powers of the Board of Directors is outlined in the Association
governing documents found by accessing from the "Documents" menu.
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Q: How can I contact the Board of Directors?
A: You have three ways of contacting any member of the Board
of Directors:
Email: Board of
Directors
Postal Mail: Sonterra Stone Oak
POA,
Telephone: 210-490-9481; 210-490-1391(fax)
(All Board Members are listed in the phone book as well as
on this
webpage
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Q: What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the
non-profit corporation. The Bylaws define the duties of the various
offices of the Board of Directors, the terms of the Directors, the
membership's voting rights, required meetings and notices of
meetings, and the principal office of the Association, as well as
other specific items that are necessary to run the Association as a
business. The Bylaws for the association may be viewed on-line by
accessing from the "Documents" menu.
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Q: What are the CC&R'S?
A: The Covenants, Conditions and Restrictions (CC&R's) are
the governing legal documents that set up the guidelines for the
operation of the planned community as a non-profit corporation. The
CC&R's were recorded by the County recorder's office of the County
in which the property is located and are included in the title to
your property. Failure to abide by the CC&R's may result in a fine
to a homeowner by the Association. The governing legal documents for
the association may be viewed on-line by accessing from the
"Documents" menu.
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Q: How do I get approval for home improvements?
A:
All plans for home improvements, additions, major landscaping and
pool installation as well as new home plans must be submitted to the
Architectural Review Committee for approval. Submittal forms can be
obtained at the HCMS office (490-9481).
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Q: Who is our management company?
A: Hill Country Management has been contracted as our
management company.
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Q: Are above ground pools allowed?
A: NO! The deed restrictions are very explicit about this.
Above ground pools are not allowed. The Board of Directors and
Architectural Control Committee have no latitude on this. Above
ground pools are not allowed.
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Q: How do I update my
guest list?
A: You can come to the POA office at 19210 Huebner Rd. suite 102 M-F
between 8 am. and 5 pm. or to email us your changes
just click here.
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Q: What happens if I don't pay my assessment?
A: The maintenance and management services incurred by the
Association are dependent upon timely receipt of the assessments due
from each homeowner. Late payments will result in a late charge as
assessments are due on the first day of the year. In addition, the
CC&R's allows the Association to charge late charges and interest
and proceed with a lien on your property, or foreclosure proceeding
for nonpayment of assessments.
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Q: When does BFI pickup refuge?
A: Twice a
week, Wednesday and Saturday, with Saturday being recycle pickup as
well. Each residence is allowed 5 bags of refuse, no more than 40 lbs.
each, per pick up day.
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Q: What are the restrictions regarding parking vehicles
on the neighborhood streets?
A:
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Sonterra is a Property Owners Association which is located within another POA, which is Stone Oak P.O.A. $8.00 each month goes to Stone Oak P.O.A. to pay for median landscaping upkeep, mowing, trimming, seasonal color, water meter fees, which cost each and every month whether or not Stone Oak uses a drop of water, water fees, signage maintenance, tree maintenance, etc. $14.79 per month pays for B.F.I. refuse pickup, which is twice a week, Wednesday and Saturday, with Saturday being recycle pickup as well. Each residence is allowed 5 bags of refuse, no more than 40 lbs. each, per pick up day. Limbs or shrubbery clippings can count as a bag and should be bundled to a size of no greater than 3 ft. long, and 18" in diameter, again with a weight limit of 40 lbs. If for some reason a refuse bag breaks, the B.F.I. personnel cannot pick up the refuse from the street, due to hazards that may be within the bag, such as used insulin needles, decayed matter, etc. Please help us all by collecting your refuse in either bags or containers that can be reasonably moved from the curb to the truck. The remainder of your payment goes to on premise security, the management company, expenses which are associated with maintaining Sonterra, and the general fund for future expenses. These expenses include, but are not limited too: street sweeping which is done three times a year, street repair, painting and repairing P.O.A. masonry and wrought iron walls, monthly landscaping costs, water bills not just for watering but for meter charges, repairs to sprinkler systems and some of these are getting fairly old, street light billing and bulb replacement on those street lights which are more decorative and not maintained by CPS, maintenance of flag poles and replacement of flags ( replacement of the flags is done three times a year and costs $120 for each set of three flags, seasonal color plants and soil amendments at subdivision entries, labor for Christmas lights and light string replacement, landscape flood light replacement and repairs on flood fixtures and lines, gate maintenance which is a contract running around $12k per year, which doesn't include major repair damage, legal fees for various issues including delinquent monthly residential and commercial dues without which the monies or portions of these monies would never be collected, and the items continue. So now you hopefully have an idea where some of your monthly and now paid quartering money goes here in Sonterra. |