~ Sonterra Patrol

 

If you are expecting a visitor or contractor please call the Sonterra Control Center at 210-490-1158 prior to their arrival. Control can add a temporary guest for a 48 hour period. By adding the guest to your list in advance you will eliminate the need for control to call you to verify guests and this will expedite the

entry process.

 

Residents can call the Property Owner’s Association (POA) at 210-490-9481 to add a guest or contractor to their permanent list. Control cannot add guests permanently.

 

 The Property Owner’s Association can add your name to the gate entry callbox .  A 3 digit code will be assigned and it will ring directly to your home or cell phone number. Encourage your guests and contractors to use your code at the entry gate, rather than contacting control, to expedite entry.

 

Patrol will stop individuals walking on Sonterra streets after dark. Sonterra Patrol will confirm the individual(s) as residents or verify the validity of their presence.

 

Residents will be notified for vehicles clearly unsecured - windows are open, doors open, tailgates open, valuables are visible, etc. If Control is unable to contact the resident a courtesy slip will be left on the vehicle.

 

Sonterra Control verifies guests and contractors that call from gate entry callboxes for access. If control cannot verify their right to access they will need to leave until a resident verifies them with Control. A denied entry form is completed for anyone denied entry.

 

Contractor hours are:  November 0700-1800 (7am-6pm) December-February 0700-1700 (7am-5pm) March 0700-1800 (7am-6 pm) and April-October 0700-1830 (7am-6:30pm) No contractors are permitted to work on Sundays or holidays unless it is an emergency. Saturday contractor hours are from 0800-1700 (8am-5pm). If contractors are seen or reported working after hours for non-emergencies the contractor will be escorted off property. Residents are encouraged to contact the Sonterra Control Center or the POA to add contractors to their temporary access list.

 

Upon the residents’ request, Sonterra Control can monitor a resident’s home while away. Please call Control for arrangements and provide the necessary information.

 

Parties with 50 or more people in attendance require notification to Sonterra Control. The resident will be responsible for the cost of providing a control officer at the entrance to the subdivision to allow the guests access and manage the entry traffic increase.

 

Control will attempt to notify a resident of broken sprinklers to ensure the resident is aware and minimize water loss. In the event they are unable to reach the resident, the location of the broken sprinkler will be flagged and a courtesy slip left on the front door.

 

If Sonterra Control notices an open garage door, they attempt to notify the resident. A courtesy slip will be left at the house if unable to contact the resident.

EMS, Fire Dept. and SAPD Sonterra Control is dispatched any time EMS, Fire Dept., or SAPD is seen entering the subdivision. When the control center receives a call from any of these agencies they are given access without delay.

 

When a gate or callbox malfunction occurs Sonterra control will be dispatched to the gate and will remain there to assist residents and guests gain access until it is repaired. Control will call Sonterra Maintenance to repair the malfunction.

 

Sonterra Control is dispatched to escort 18 wheelers into the subdivisions to make sure no damages occur to Sonterra property.